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Designd Production Tool exporting blank previews to iPad

I have imported all my verticals into the Production Tool, but when I attempt to preview one or many verticals on my iPad they all appear blank, but with the backgrounds intact. The verticals preview perfectly though InDesign... 

Alexandra Kimpton

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Hello Mike

 I am using the 6.3.1. Sorry For the delay to respond. I made a reinstallation of the plugin yesterday and was fixed. Is working fine now, excellent!

Thanks!

Osiris Sosa

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Hello Alexandra,

What device templates are you using and are you on the latest Plugin and Production Tool?

Mike Rettew 0 votes
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Hi Mike,

Thank you for your response.

I am using iPad templates created by the production tool originally for the previous issue (which I had no problem with viewing), and I then altered, saved over and moved the files to the new issue. Yes, I am running 6.3 for the production tool and the InDesign plugin.

Alexandra Kimpton 0 votes
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Hello Alexandra,

If you've moved your InDesign files to another folder then you'll want to make sure that you have also re-assigned your Issue Folder Path to the new folder within your InDesign vertical files. This is done from the Plugin Verticals Panel under the "Issue" field. Once you've re-assigned the Issue Folder Path you'll want to re-export your verticals and load that Issue Folder in the Production Tool and they should display.

Mike Rettew 0 votes
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Hello I am having the same issue, Somebody can help me. I did all the recomendation but not work. The Designd Production Tool exporting the preview blank.

Please help!

Osiris Sosa 0 votes
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Hello Osiris,

What version of the Plugin and Production Tool are you currently using?

Mike Rettew 0 votes