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6.1 Production Tool won't run

I dumped all of the old files in the trash. Updated Adobe Air to the latest version. When I try to start the Designd Production tool, the app literally does not start. Please help.

Rob Schultz

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I tried to reinstall the 5.5 Production tool and get this message:
Adobe Air: The required native extension is missing for this application. Try re-installing or contacting the publisher for assistance.

Rob Schultz 0 votes
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Hello,

Hope this helps: I uninstalled Adobe AIR version 20 and then installed version 19 again and 6.1 production tool ran fine for me.

Here is the step by step process I used from this website (https://support.ankama.com/hc/en-us/articles/215046998-MAC-Problem-with-Adobe-Air-20):
1. Delete /Applications/Utilities/Adobe AIR Application Installer.app
2. Delete /Applications/Utilities/Adobe AIR Uninstaller.app
3. Download AIR 19, launch the installer and follow its instructions
4. Create this folder: /Users/<username>/Library/Application Support/Adobe/AIR/updateDisabled to disable AIR updates.

Best,
-Justin

Justin Sharp 0 votes
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