Post

3 followers Follow
1
Avatar

Unresponsive textual inputs in Mag+ Panels

Our entire graphics department has been having an issue where while typing in a Vertical ID, Vertical Name, Object ID, basically any text input in the Mag+ Panel it eventually freezes and doesn't allow any inputs. I could possibly want to change the Object ID from ID1 to ID2 and it'd be frozen and it won't type. All other inputs in other Panels not associated with Mag+ would still function it's just within the Mag+ PlugIn Panels. We're using Win 7, Adobe CC 2014 with the latest 5.6.1 Plugin. This has been an issue since some early 5.0 version plugins.

David JanTausch

Please sign in to leave a comment.

2 comments

0
Avatar

Hello David,
I'm sorry you're team is having some trouble with the Plugin, this seems to be an issue on some systems either the OS or Flash versions possibly, that we've yet been able to pinpoint a solution. When you are typing, be sure to keep the cursor hovering over the Plugin panel itself and it should not freeze on you. If you take the cursor off the panel before typing it will sometimes not allow you to do so. If that still does not help please let me know.

In the meantime I will bring this issue up with our development team again and see if there has been any progress in finding a solution.

Mike Rettew 0 votes
Comment actions Permalink
1
Avatar

I'm having this issue as well - if I get the cursor blinking in the field, and I DON'T MOVE THE MOUSE AT ALL, I can continue typing. If the mouse is bumped or moved at all, the typing ability is lost. If you click back in (usually several times to get it to work) and get the cursor blinking again, you can type again. Note: I have not been able to swipe-to-select the text, only use the delete/backspace keys and re-type.

Meg Bertapelle 1 vote
Comment actions Permalink