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instaler doesn't work

can't open the dmg file. error message: MagPlus cc 2015 5.6 image not recognized...
Thanks to let me know what to do

max sarrazin

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This thread is closed as the matter is being handled in a private support ticket.

Mike Rettew

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Hello Max,
Are you on a Mac or PC? Make sure you selected the correct OS version when downloading the installer.

Mike Rettew 0 votes
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Sorry for asking here, but I cannot find anyplace to make a new question? I am desperate to make this work. Just got blank panels on two computers with Windows 10 Indesign CC and CC2014? Any help?

Marcos Schoenmann 0 votes
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No problem Marcos, but you should be able to create a "New Post" from the button on this page:
https://support.magplus.com/hc/communities/public/topics/200118068-User-Forum-Community-Questions-Answers

Anyhow, if you panels are blank it could be that something is blocking the Flash Player connection to InDesign. If you are behind a firewall on your computer check that you are not blocking Flash Player or InDesign and make those exceptions if you are. Also, if you are running any sort of network monitoring program on your computer, make sure it is also not blocking these programs.

Mike Rettew 0 votes
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Hi Mike. This afternoon the panels worked in both computers I´ve installed like a miracle. I spent my weekend trying to figure out what could it be. The most important is that they are perfect and working now. Abou the place to write new posts I will send you a Print screen replying the email you sent me. I just can´t find where it is. Thanks

Marcos Schoenmann 0 votes