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iPad Air video problems

Hello, I have a cover that is a video. It can see it perfectly in iPad 2, iPad mini, in android tablets, but doesn't work in iPad Air. Can you tell me why?
This is the link https://www.dropbox.com/s/cek2ajlcy0wl9y2/WALKMAG.PORTADA.mib?dl=1

Amelia Fernández Valledor

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Hello, Mike,
Finally I could solve the problem and the magazine was published last 16th of July. You were right was something about the codecs. I use Premiere and when I exported I followed your instructions, the problem is that the program didn't do it. But, in the end I found a way to see the codec information and I could create a video with the correct codec that is visible on iPad Air.
But, thank you very much for your search, and I would see if you file works.
It's good to know different solutions to one problem.
Amelia

Amelia Fernández Valledor
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Please, can anyone tell me something, is urgent!
Thanks.

Amelia Fernández Valledor 0 votes
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Hello Amelia,
The video format looks correct but we are seeing the same issue. It could have something to do with the layout in your file. Can you provide me your InDesign file for this vertical?

Mike Rettew 0 votes
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Hello, MIke, this issue is very urgent, can you tell me if there is something wrong in the indesign file?
Thanks

Amelia Fernández Valledor 0 votes
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Hello, MIke, I'm sorry to insist on this, but I want to publish the magazine this Thursday 16, and I need to know what'ts wrong with the indesign file.
Thanks for everything,
Amelia

Amelia Fernández Valledor 0 votes
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Hello Amelia,

I'm afraid I'm unable to determine what's going wrong here, I'd first try converting your video so that it is universally compatible to all device types and see if that helps:
https://support.magplus.com/hc/en-us/articles/203810558-Tips-Video-Best-Practices-

Also check that your Media Frame area is not falling outside of the InDesign template frame as it could be rending the video at a size larger than the device can display.

Mike Rettew 0 votes
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Now, I am more lost than ever, because if you don't know if there is something wrong and I follow all your instructions. The first thing that I did when I had the video was reading the documentation about the tips video best practices, so I convert the video to h.264, 30 fps and mp4.
My Media Frame area is not falling outside of the Indesign template. And this thing of that could be rending the video at a size larger than the device, I don't know, because the video is optimize to work in iPad 2, so it must work in iPad air, isn't it?

Amelia Fernández Valledor 0 votes
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