Post

3 followers Follow
1
Avatar

Android app updates but issues don't!

When creating a new Android MIB for an issue, the app updates successfully but the issue that was updated remains the same – it's not until the issue is manually deleted and re-downloaded that the new version appears, unlike on iOS where the new file overwrites the existing issue.

What gives?

Richard Berry

Official comment

Avatar

Richard,

At this time, for Android devices, the only way to update an issue when a new MIB has been uploaded is to remove the issue and redownload it.

Regards,
Mike Rettew
Mag+ Support Team

Mike Rettew
Comment actions Permalink

Please sign in to leave a comment.

3 comments

0
Avatar

Hello Richard,

I'd be happy to take a look into this for you. Based on the email address you are logged in with I cannot seem to determine what app brand you are having this problem with.

Regards,
Mike Rettew
Mag+ Support Team

Mike Rettew 0 votes
Comment actions Permalink
0
Avatar

Thanks Mike, it's for Odgers Berndtson – the magazine is called Observe. We had a a small issue with a watermark appearing on an image so uploaded a new MIB file, but it didn't auto replace the issue until I manually deleted the issue and re-downloaded

Richard Berry 0 votes
Comment actions Permalink