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Production tool error 1000

I've tried everything I can think of with this memory error but no matter what I keep getting it. I only have a total of 11 verticles right now. They will all review fine alone or one or 2 at a time, but if I try to do more than just a few at a time I get that error. I've quit everything that was open.  Anyone have any more ideas to try? Tried all I could find on your forums so far.

I'm on version 5.1 for the production tool, 5.1 for the plug in and CC for InDesign, iMac 3.2 GHz Intel Core i5 with 16 GB of memory.

Amy Arnold

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Well, another day of troubleshooting, I pretty much trashed all the files in the issue folder and started over. Now all I get is the production tool crashing without any errors, just that ugly freeze up that needs to be force quit. I can still review them all fine one at a time or in small chunks but can't get it to review as a whole document.

Amy Arnold 0 votes
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Amy,

Could you provide me with a .zip of your 'verticals' folder containing all of your exported verticals and I'll try loading it on my end to see if I can recreate the problem.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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It's quite large, do you have an email I can forward a link to download?

Amy Arnold 0 votes
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Amy,

I can start up a private support ticket for you and provide you with an email address to send your files to, please keep an eye out for an email from our support team.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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This thread is closed as the matter is being handled in a private support ticket.

Mike Rettew 0 votes
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