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Using jump links on iOS will start sound of video of previous or following vertical

Hi,

we just published our second issue of the DNP Digital Newspaper (Mag+ 5). Now we realized that if you jump from vertical to vertical by using jump links, the sound of the previous or following vertical will start to play. This did not happen with our first issue of DNP (Mag+ 4.3).

Can you please help us?

Tanja Clauss

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Hi Tanja,

I just downloaded your app and the #2 issue but I'm not seeing, or should I say hearing, the issue that you are experiencing. The only page I hear audio on is the index page.

Can you describe a particular instance and vertical where you see it happening so I can test it on my end. Also what sort of device are you testing it on?

Tony

Tony Redhead 0 votes
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Ah! I just went back and read the title of your post and now I see what's happening. If I swipe through the magazine there is a page #11 Anzeige Soporset with a video, with sound, that plays automatically, the following page #12 is Phoenixmotion with no audio. If however I use the jump link from the index page to go directly to page #12 Phoenixmotion, I hear the audio from the previous pages video.

Tony Redhead 0 votes
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We still have this problem.

we updated our plugin to 5.1  to use the new additional functions like "in view per vertical" : the same problem occurs again.

but as we tried to use the function "in view per issue" the problem occurs only one time. but if we jump a second time to the vertical the problem don't occurs anymore, but if we go to the page with video the video won't start start anymore by itself...

Christoph Schmitt 0 votes
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Christoph,

Do you have an InDesign file (in .idml format) you can share with me?  Be sure to include your video file as well.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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its between the verticals, you can see this issue in the DNP-App (i am working together with Tanja )

its free  this issue first appears in the DNP number 2. (built with 5.1)  the DNP#1 was built with 4.3 and this issue won't appear.

i have attached 4 idml-files which includes the index and 3 other verticals. because its very big i had to host it on a other fileserver.

the folders are numbered so you get the right order of the verticals.

you have to export them and review al via production tool.

to "hear" this issue you have to scroll down in the index vertical and tap on "DNP DIGITALDRUCK  AUSZEICHNUNG FÜR VIVRO" then you will jump to the vertical with the star on top, and you will hear the sound of the video of the vertical in front of it (the Ziegler-Ad).

 

Here is the link to the video-issue zip-archive

https://mc.gmx.net/guest?path=Video_Issue%20von%20christoph.obw%40gmx.de&token=4B906FCA9838DAA3&mandant=01&product=gmxde&locale=de&viewType=0

you have to click the green button, then you are able to see the "Video-Issue" zip archive. then only right click to download it

Christoph Schmitt 0 votes
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Christoph,

As I mentioned to your colleague, Tanja, this has been noted as a bug and in our developers hands currently.  I do not have an estimated time frame for a fix but once we do I will be sure to update Tanja in our private support ticket.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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did you get any new information about this bug??

BECAUSE

we actually figured out with the update 5.1.1 will now play the whole video on the wrong vertical...

(using the verticals i posted)

Flo Steib 0 votes
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sry i figured out too late that my colleague was logged in at my mac ^^

i was going to post, what actually Flo Steib has posted

Christoph Schmitt 0 votes
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Hello folks,

This only seems to be occurring when the page containing the video is passed over during the jump link action but we are still currently looking into a solution, thank you for you patience in the matter.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes