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Mag+ reviewer app crashing

Hello,

I have been experiencing a problem with the Mag+ reviewer app, whenever I export from InDesign. Once the export is complete, and the reviewer is processing the file, it crashes, and when I return to the app and try to open the file from the library it crashes again.

However, it is possible to export to the reviewer app from the Production Tool without any of thee problems. Any ideas what might be causing this problem?

Ed

Edward Chamberlin

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Hello Ed,

Would you mind sharing this particular InDesign file with me?  Please send it over in a .zip file containing your InDesign vertical file and include any applicable links (images, video, html files).

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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It's not a specific InDesign file that this is happening with - it's all files

Edward Chamberlin 0 votes
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Edward,

Is this the iOS or Android Reviewer App you're having trouble with?  Have you tried deleting the app and reinstalling it?

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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OK, I deleted and reinstalled, and everything is working again on both iOS and Android. Thanks!

Edward Chamberlin 0 votes
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Glad to hear that did it, thanks for letting me know Edward.

Regards,

Mike Rettew 

Mag+ Support Team

 

Mike Rettew 0 votes
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