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low resolution issue preview images

Hi there,

I have a question regarding the issue previews. Before 5.0, I didn't have a problem with the way the issue previews looked on the app as they appeared smaller than they do now. I generated a build on 5.0 and when I look at the issue previews, they seemed pixelated and apparently in low resolution (even though the issue itself looks fine). I tried replacing the images manually by accessing the zip folder 'imagepreviews.zip' that is automatically generated and replacing with the new better quality preview images (same name and everything) -- I uploaded & published the new mib thinking that would do the trick, but it didn't. The previews are still in low res.

Any quick way to manually replace the quality of issue previews generated by the plugin?

Thank you!

Joëlle

Jojo Mo

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Hello Joëlle,

The issue preview images should export at the resolution of the device you are creating for, the device you have selected in the plugin.  Would you happen to have one of your older MIBs where you saw it working and the new one that you're seeing this problem?

Regards,

Mike Rettew 

Mag+ Support Team

 

Mike Rettew 0 votes
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HI Mike,

Thanks for your reply. Yeah, I thought that might be the problem. I'm on the iPad 3 and have been using the Apple Ipad template for the mags (big mistake!).. so I will be exporting them all again using the iPad Retina template. I'm assuming if they are both uploaded to publish (ipad and ipad retina version), the system will automatically know which one to download depending on what the users device is...

thanks again,

Joëlle

 

Jojo Mo 0 votes
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That should work, please let us know otherwise Joëlle.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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Hey Mike,

So I exported one of my issues using the iPad Retina template, compiled everything and I really thought this would take care of the problem since the issue itself  turns out much nicer on screen now. I published the mib.. but unfortunately it still shows low resolution preview images in the app build... what can I be doing wrong? :(

If you want to take a look at my publish account (I uploaded a new ipad retina mib for Fall issue / it shows that there should be 5 preview images.. but they all show up as low res still)

Thanks

Joëlle

 

Jojo Mo 0 votes
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Hello Joëlle,

Sorry for the delay, I will get back to you shortly in the private ticket you opened.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew -1 votes
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