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The .air file is missing?

Greetings,

When I downloaded the new 5.0 version, the .air file for the Production Tool is missing? Just the templates are in the Mag+ folder. I have updated the latest AdobeAir app & have deleted the previous Mags+ version. This is a continual issue when updating to new versions. In the past, I end up having someone on your end send the file directly to me.

Thank you!

Joey

 

 

Joey Melinda Morgan Answered

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Helo Joey,

I'm sorry you continue to run into this issue.  Which version of plugin are you downloading, meaning which Creative Suite and Operating System are you running?

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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HI! We have the same issue here. We're trying to get Plugin AND Production Tool v5.0 for Mac and CS5, but when we try to download the tools, we just get MagProd-5.dmg and MagProd-4.1.air... ¿? 

Could you please send us the right files? Thanks!

Ubicuo Press 0 votes
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Hello,

We are looking into this issue further with Joey in a private support ticket, in the meantime I have attached the 5.0 Production Tool installer here.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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Dear Support Team,

I have the same issue too. This is the first time I have used MagPlus. I downloaded MagPlus_CS5.5_5.0.dmg from your website, and installed it but the file: MagProd-4.1.air (as detailed in the instructions) is missing. I am using CS5.5 on Mac OSX. Many thanks for your help with this.

Kind regards,

Lisa

Lisa Mansfield 0 votes
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Thanks Mike,

I reinstalled Adobe Air and then the MagProd-5.0dmg link from above (posted Feb 07, 2015) worked perfectly.

Cheers and thanks,

Lisa

Lisa Mansfield 0 votes
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Hi Mike!

I´m in México and  I have a CS4 InDesign, I can´t install the Mag+Prod Tool from the link you show before.!

What can I do?

Elvia

Elvia Velázquez 0 votes
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Hello Eliva,

Please goto http://www.magplus.com/my-magplus/ sign in and download the appropriate tools for your CS version and Operating System.  This installer should do the trick.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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