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"Failed to get the device list"

When InDesign launches I get the error message: 

"Failed to get the device list"

I can't select any Android/Kindle device under "devices" in the Mag+ Vertical window, and it's not listed under "Additional Devices", or under "Device Template" in the Mag+ Settings window.

I need to export my iPad files to Android files.

Please help!

David Hackett Answered

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Hello David,

If you go to your "Mag+" folder in your Programs Files folder, you should find a file called "MagPlusDevices.xml". Copy this file to "C:\Users<username>\AppData\Roaming\MagPlus". Then restart InDesign and let's see if that helps.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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Hi..

I'm using a Mac. Faced the same problem. Can anyone help? No Android device under the vertical panel inside Indesign.

hijry 0 votes