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Can't find android device in plug-in.

I'm trying to review my work, I have followed and set up everything correctly with IP addresses and all that. However, in the Mag+ Vertical I can't choose any Android device and when I click fast review or full review it gives me: Warning! The document does not match the selected device.

I therefore cannot review the work. DO i need to manually add android devices to this field or what is the problem?

Rasmus Emilsson Answered

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Hello Rasmus,

You do need to add a manual IP address into the Settings tab of your Plugin or the Preferences tab in the Production Tool in order to review your files on any Android device.  Have a look at our support article on this here:

http://support.magplus.com/entries/22023677

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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Unfortunately, I have already done this. It is actually sending stuff to the device, but it's all black. I cannot choose Android devices in the vertical+ menu, only Apple devices, and I guess that's why i get the "does not match the selected device" warning.

Rasmus Emilsson 0 votes
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Rasmus,

Are you working on a PC or Mac?

If you are not even seeing the Android devices in your your Multi-Device Export list I'd make sure that when you run the installer that you checked the Android/Kindle device options.  So you might try deleting the exiting plugin & re-installing.  Or check to make sure you have full read/write access of your Preferences folder.  I can help you find where this is if you let me know if you are using Windows or Mac OS.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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PC.

Re-installing did not work. When i check the XML file in the folder where the templates are, the android and kindle devices are added there. Can check preferences folder if you say where it is.

Rasmus Emilsson 0 votes
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Rasmus,

Actually, since you are using a PC, try this:

If you go to your "Mag+" folder in your Programs Files folder, you will find a file called "MagPlusDevices.xml". Copy this file to "C:\Users<username>\AppData\Roaming\MagPlus".

Next, restart InDesign. Once it's up, you should be able to see those Android and Kindle devices in your plug-in.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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Thank you! 

This worked like a charm :D Great service and great plug-in!

Rasmus Emilsson 0 votes
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I am unable to add an adroid phone to the push review, both on mac and pc. Have tried all the steps on the help forum and nothing is working. URGENT fix needed.

Mark Hall 0 votes
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