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File storage on Google Drive or Copy

Hi.

I have been trying to use Google Drive (drive.google.com) and Copy (https://www.copy.com/about/) to store all my files so I can access them on other computers. Therefore I have set up the folder structure like Mag+ wants. But there is a problem. Every time I want to export my Apple iPad Retina-files to Apple iPad via the Additional devices in the plug-in I get the following message: "Problem with the vertical issue folder.

Please check if the folder Macintosh HD:Users:Birgir:Copy:Kjarninn.... .....05_09_2013:IssueFolder:Apple iPad Retina: is valid, exists and have appropriate user permissions."

I have all the required permissions. I made a little check to see how this works and made a dummy IssueFolder on my desktop and the conversion from Retina to iPad went smoothly. I did this again on Dropbox and It worked fine. I then copied my indesign-files from Copy and on to the desktop and it worked fine.

Am I able to change something to be able to use Copy or Google Drive? Or, have you maybe written those services off?

Best regards,

Birgir Þór Harðarson

Kjarninn

Birgir Þór Harðarson

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Hello Birgir,

We do not write off 3rd party services but we can't entirely support them either.  We typically don't recommend working out of a cloud/sync service folder for just this reason as it is hard for us to troubleshoot different network connections/setups.  It may require specific proxy or port settings to get around any problems with these types of folders.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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Hi Mike.

Now I am getting the same message when I try to export to additional devices even though I have set the Issue Folder in local folder on my iMac. My INDD-files are now stored in Dropbox (I moved the whole folder system to Dropbox and still got the same message).

I am clueless about what is going on here. Any thoughts?

Regards,

Birgir Þór

Birgir Þór Harðarson 0 votes
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Birgir,

I'm sorry you're still having trouble, could you send over a download link to one of your InDesign verticals to see if I can recreate the problem?

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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Yes. Where would you like me to send it? I can share the dropbox-folder with you if you want.

Best regards,

Birgir Þór

birgir@kjarninn.is

Birgir Þór Harðarson 0 votes
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