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Viewer issues!!!

For some reason, I have started getting an error when sending my fast AND full previews to my iPad.

"Warning! The document does not match the selected device "

I've noticed when trying to sync my iPad to Indesign, there is no longer a button to automatically connect. I have to manually add it via the IP address. And the previews are now stored in the push library.

I also get Indesign crashes when I have scrolling text in a box that is on the B-Slides. Why? When I group it all, the box no longer scrolls. But when I put it on the B-Popup the text doesn't display in the mini preview in the library.

I'm getting really annoyed with this software!

PLEASE HELP!

Scott Copeland Answered

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Hi Scott,

Are you sure you are using the latest version available at magplus.com?

It is not possible to group objects that are going to be scrollable. 

What version of InDesign are you using and what OS?

Regards,

Anders

 

Anders Odevik 0 votes
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I'm getting the same issues as the previous poster.... "Warning! The document does not match the selected device " when trying to view on the ipad and InDesign crashing while exporting while "Creating images - B layer blocks" . everything just freezes.  I'm on a Windows machine using InDesign CS6 and already had the latest software 4.2.1

Melanie Schiff 0 votes
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Hey Anders,

I'm running CS5.5 on Windows 7 with the latest viewer and Mag+. The viewer started working ok but for some reason started displaying this error. I'm getting all sorts of strange things happening like some objects moving upon viewing, while others that are on the same layer stay still.

Scott Copeland 0 votes
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i have problem with the review as well.. is the first time i'm using this plugin and when i try the fast review i have the same "Warning! The document does not match the selected device" and when i try to see the pages in the reviewer it appear a black nothing and in the menu preview i see a white image with some kind fo gradient of colours.. also i have no library button on my app i don't know if this latest version come in this way or not.. i'm working with the latest versions in windows 7 cs6 for indesign and my tablet runs with android 4.0.4

milena piedrabuena 0 votes
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@Scott: There has never been a synch button for the devices on the windows version so that is no problem. Regarding your problem with objects not moving the way they should. Is it possible for you to send us the InDesign with the problem?

@Milena: It sounds as though the correct templates are not being used. Make sure that you have opened the correct template for your device found under Applications > Mag+ > Templates. Also make sure that the correct device is selected under Mag+ Vertical. What device are you pushing to? The problem might be that it is not able to handle the high resolution. Try to push with the resolution 1280x800 and see if it helps.

Regards,

Anders

Anders Odevik 0 votes
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Hey Anders, the moving objects tend to be due to them being set to "pin left". I don't understand why the move as there are other objects that ate in a similar position that don't move with the left pin on. Why do some chose to move and others don't? Is it possible to have no pin on objects as a default?

Scott Copeland 0 votes
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Hey Scott,

Under Mag+ Settings in the plugin you can turn of "Calculate Default Pinning". Then you can manually set the pinning under Mag+ object for each object.

Regards,

Anders

Anders Odevik 0 votes
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Anders i think something is wrong with the installer then, because when i try to set the device in the Mag+Vertical i only have the Apple product chioces. I tried to uninstall and installing the plugin again, when i choose the settings it appears the Kindle and Android devices but again in the InDesign i only have the Apple choices. what can this be?

milena piedrabuena 0 votes