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video not playing after mag+ production tool export

Hello

I have a video on a page which plays on the reviewer app but for some reason, does not play after exporting to production tool and reviewing.

 

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Hello there,

What version of the Plugin & Production Tool are you using?

Mike Rettew 0 votes
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Hi!

This is happening on mine too!

When I review from InDesign it plays fine but it just displays a black box when reviewing from the production tool?

Any ideas?

Thanks
Harriet

Harriet Weston 0 votes
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Hello Harriet,

For starters, make sure that you are on the latest version of the Plugin and Production Tool.

If you are on the latest, could you send us a direct download link to a .zip file containing your InDesign vertical file and include any applicable links (images, video, html files) so we can have a look.

Regards,

Mike Rettew 

Mag+ Support Team

Mike Rettew 0 votes
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