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Why does entering a mib push address crash production tool?

Entering a mib push address crashes production tool with this error:

Global Error! An unhandled error has occurred: Error: Error #2038 An unhandled error has occurred: Yes/No

I'm on Version 4.1.1

Lukas Huggenberg Answered

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I am having the same problem.

Version 4.1.1

OSX 10.8.2

CS6 

Oliver Hannemann 0 votes
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I deleted the programm files and the preferences and reinstalled the whole thing. I load my brand settings and when I try to enter a push-IP and hit ok. I get the same #2038 error.

I have about 32GB space on my HD. Doing a FullReview from InDesign works like a charm. 

I hope youll be able to help us.

Best regards! 

Oliver Hannemann 0 votes
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I even tried it with uninstalling Mag+ (incl. preferences) and AdobeAir, rebooted it installed AdobeAir and Mag+ but still no luck.

It keeps giving me the Error #2038, eventough I didnt even have anything else configured...

I watched the ProductionTool tutorial and setup everything like sugested... still no luck.

Please help! 

Oliver Hannemann 0 votes
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Hi guys,

The problem might be that you don't have permission to write to the preferences folder. Please try the following:

  • Quit the Production Tool
  • Go to /Users/~user~/Library/Preferences/MagPlus
  • Make sure that you have permission to write to the MagPlus folder. On a MAC, right click on the folder and click "Get info", then click the triangle next to "Sharing and permission". The privilege for your user should be set to Read & Write.

Screen_Shot_2013-03-07_at_11.35.45_AM.png

Let me know how it works out!

Anders Odevik 0 votes
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YEAH! Awesome! It worked! Thanks a lot you guys! It again reminds me why working with your tools is so much fun!

Keep up the good work! 

Oliver Hannemann 0 votes
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@Anders

i use OSX 10.7.5

Indesign Cs5.5

Mag+ Tool 4.1

 

I edit "Sharing and permission" MagPlus folders, but I still get error #2038

 

Please help me check it

Best

MikaDo 0 votes
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Hi MikaDo,

Are you getting the 2038 error right after entering it in the production or are you getting it when you are trying to review? If that is the case, have a look at this article and see if it helps: http://support.magplus.com/entries/21059592

Let me know how it works out!

Regards,

Anders 

Anders Odevik 0 votes
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