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Error #2038

Is there something I'm not doing right in the Production Tool to push reviews to my device? I used this thread http://support.magplus.com/entries/21059592-what-s-a-2038-error and checked everything that was suggested. I was even able to throw away the issue lock file as it suggests. But I'm still not able to review pages via the Production Tool. I am able to review all my pages through the Mag Plus Plugin, but I can't for the life of me get it to work with the production tool....HELP!

Gerry Fey

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I'm getting this now also - just as of tonight (my only recent change is the InDesign updated from 6 to 6.01).

Whatever I try to in the production tool, it gives me the 2038 error ( review selected, review all, create mib etc.).

I have checked everything you have listed above (including restarting) I can connect to the iPad on the 50000 port, no hidden .LOCK files in the folder, evertything all fine, yet it won't let me review or export anything.

Between that and the InDesign error that crashes when you allow jpegs in the export, and an error I get every time I review that it 'Failed to remove existing assets folder' Im not having a very productive weekend.

Help!

Stephen Craggs 0 votes
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Hi Gerry,

It might be a security setting for the Production tool. As the Production tool is an Adobe Air based application which is runned using the flash engine go and check your security settings for Adobe Air and Adobe flash for you firewall and see if you will be able to figure something out. It definitely sounds as though the application is blocked somehow.

Regards,

Anders 

Anders Odevik 0 votes
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I get this same error whenever I am connected to my remote server at work through Junos Pulse. It won't push the mib over the air, I think it has to do with a firewall that is added whenever I connect to the network

Mark Kyle 0 votes
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