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New Verticals Not Showing Up in Production Tool

Hi! I have read the other posts about verticals not showing up and I have tried reinstalling and then exporting the new verticals again and hitting refresh, but the new verticals are still not showing up on the clipboard. Is there something else that I should try? I am using CC 2015 on a Mac if this helps at all... Last week it was working perfectly so I am not sure if I still need to update something or not? Thanks!

 

Kelly

Kelly Conklin

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Hello María,

We're sorry to hear you're having trouble.

Can you confirm that you're calling on the correct Export Folder? Maybe send a screenshot of your folder structure so we can take a look.

Griffin Plonchak 0 votes